5Devices Support

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Introduction

FD User:  fd-support@nationalsalespartners.com

PPC User:  PPC-support@nationalsalespartners.com

5Devices User: 5dev-support@nationsalsalespartners.com

Password: d1up2000!

1. Thank you for calling the 5Devices. This is YOUR NAME and my operator ID is ####. Can I please have the best phone number to call you back on in case we get disconnected?

2. Can I have your first and last name? Okay, one moment while I pull your account up. (Use 5Devices Stax to search for CX)

3. How can I help you?

1. Before I get you over to file a claim on your device, I want to make sure you are needing to file a claim on one of your internets connected devices. Is this for a lost or stolen device or for something that is damaged? IF lost/stolen we do not cover device

2. When did the damage occur? If damage occurred before activation date, we do not cover device

3. Is this device 3 years old are less?

4. Transfer call to 888-468-2349 to file a claim on device.

***BEFORE TRANSFERRING CUSTOMER OVER, MAKE SURE PLAN IS ACTIVE AND HAS BEEN FOR AT LEAST 30 DAYS***

(If cx has been active for less than 30 days) 3b. Unfortunately, you have not had an active plan for at least 30 days. You must wait until after 30 days before filing your claim. That day is (Day/Month/Year). Please give us a call at 800-540-3350 after that date to file your claim. Enjoy the rest of your day.

A. I’m sorry to hear you want to cancel. Please keep in mind our plan gives you unlimited repairs and replacements on any 5 devices for only 14.99 a month. Most cell phone plans alone are $10 a month. We can cover 5 devices for only $3 each! This also includes other devices in your home like your TVs, computers, and tablets.  Can we go ahead and keep your plan active?

B.  Your devices cost thousands of dollars, so why risk having to pay when they break? This plan not only covers your cell phones, laptops, and tv’s but also your gaming systems, smart-home appliances and even your home speakers. Any internet connected device that could break or stop working can be covered with our warranty. Let’s go ahead and keep you protected, okay?

CANCEL PLAN: Okay,  we will go ahead and put in a cancellation request. Your refund will be processed within 72 hours. Is there anything else I can help you with? CANCEL ARB

  • Supervisor: My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

  • Post Date: We can go ahead a postdate the plan so you do not miss out on the savings, When will you have the funds available?

  • Card Hesitation:  Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

  • Switching Providers: The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

Carrier References

1. This policy is through the 5devices.com not your carrier. Your carrier does not have access to this plan. Your coverage is through us, So we would help you with any issue regarding your coverage.

2. Just to clarify again, this plan is independent of your provider (MOVE TO FILE OR CANCEL)

3. Just to make sure you understand – this plan is through 5dEVICES—not your carrier (MOVE TO FILE OR CANCEL)

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