SVC Declined Card

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Introduction

FD User:  fd-support@nationalsalespartners.com

PPC User:  PPC-support@nationalsalespartners.com

5Devices User: 5dev-support@nationsalsalespartners.com

Password: d1up2000!

Rebuttals

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but you can take advantage of a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your zip code?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What is your email address?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

1. Thank you for calling the protection plan center regarding your declined payment FOR YOUR PROTECTION PLAN YOU SIGNED UP FOR ON (date) __/__ . Can I have your phone number with area code to pull your account up? Okay, this is___________ I’m speaking with?

2. The reason for the call today is we need to get your declined charge for your (protection plan / pc support / identity theft / medical alert / 5-device coverage / appliance warranty) processed. The amount of $ __.__ declined on ( date of sale ).Do you have a different credit card or debit card can use so we can ensure your protection is active for immediate use?

If yes-

– add new cc info into fastgem, create new work order/s.

-try to process new cc info and charge card

– notate account.

If no-

We can easily put it on your checking account. What is the routing number? The account number? (*Repeat routing and checking account number back to customer to verify accuracy.*) READ ACH AUTHORIZATION

***If customer has no other card and is unable to use a checking account, advise CX we will have to conference bank for authorization for the decline – READ IF PAYMENT DECLINED BELOW***

3. Payment successfully charged: OK, I HAVE SUBMITTED THE UPDATED PAYMENT METHOD. We will send you an email with the confirmation. Take our customer service number down if you have any questions or need assistance. 800-656-6119- did you write that down?

Payment still declined:
The card is still declining. I will not be able to activate the coverage at this time. We don’t want you to be at risk for any service call fees or repairs. Please call us back at 800-656-6119 with another form of payment. Thank you for your time.


IF CX HAS AN EMAIL- MOVE TO NEXT PRODUCT


IF NO EMAIL-  We appreciate your time in this matter and we thank you for your business. Have a great day!

🔹 Step 4: ACH Authorization (If Applicable)           

This confirms your authorization for ACH debit to the Protection Plan Center.
Please provide your driver’s license number and expiration date. (Or state ID)

You confirm this is your account or you’re an authorized signer for:

  • [Bank Name]
  • [Routing #]
  • [Account #]
  • And the effective date is [Today’s date]

You also agree:

  • If a payment is returned or rejected there will be a $35 payment fee
  • And Protection Plan Center is not responsible for NSF fees (Non Sufficient Funds)

Do you confirm and agree? (MUST get a clear “YES”)

The card did decline; Sometimes banks block phone transactions just as a precaution, so your card may have been declined for security reasons.

10c. Did you receive a text or email alert to authorize the charge? (?IF NO 10D)
10d. Are funds available on the card? (IF YES 10E)
10e. Can you confirm the card number – And the expiration date – And CVV.
10f. Do you have another card we can use? (IF NO 10G)
10g. We can also accept ACH payment – Please provide your Bank’s Name – And the 9-digit routing number – And the checking account number (IF NO 10H) (IF YES ACH AUTHORIZATION)
10h. Please provide the number on back of your card so we can conference the bank to authorize the charge.

  • Write down this information please – “Protection Plan Center”
  • Write the amount: $xx.xx
  • Once authorized, I’ll complete your order.
    Do you have questions before I conference the bank?

  • Supervisor: My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

  • Post Date: We can go ahead a postdate the plan so you do not miss out on the savings, When will you have the funds available?

  • Card Hesitation:  Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

  • Switching Providers: The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

Next

Carrier References

1. This protection plan is through The Solutions Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this protection plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this protection plan is through The Solutions Center—not your carrier    (MOVE TO REBUTTAL STRING)

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

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