New Cable

Manager - 8585

Spanish - 1277

New Service - 1721

Service - 8810

Introduction

Logins

Username: bioncacampbell3131@gmail.com

Password: Password26!!

ATTUID: BC424V

AT&T Dealer Info

At&t Dealer Code: H73RH

Dealer Name: HTZ LLC

All users allowed to sell at&t have been issued their own At&t UID – Please see manager if needed

DirecTV Dealer Info

Dealer Type: LSP
Directv Dealer Code: PY8R6 OR XT5FR
Directv Supervisor: Kurt Whiton
Directv Supervisors ID: KW386V
Dealer Name: All Tech/ HTZ

Rebuttals

I understand the reason for your call, but while you’re on the line I can save you money with exclusive promotions. Our packages include over 185 real channels and we are also offering HBO Max free for 1 year! Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price you also have access to DirecTV’s Connection Cinema Kit which is over 65 thousand on demand movies and TV shows. It’s like Netflix, but it’s free! We also include the NFL Sunday Ticket absolutely free for the upcoming season! Let’s go ahead and see what else we can add on. What is your street address?

On top of everything I just mentioned, you get a brand-new whole home DVR system. You can record up to 5 shows at once and store up to 200 hours of content! ! It only takes a few minutes to set you up and start your lower bill. Let’s go ahead and qualify you. What is your address ?

1. Thank you for calling The Solutions Center. This is YOUR NAME and my operator ID is ####.

2. Are you calling to place a new order today?

IF NO – How can I help you?

IF YES – Great! What kind of service are you calling to order today?

TV:

3. We are running an exclusive offer today! We’re an authorized retailer for DIRECTV and we’d like to share this exceptional value with you. Our packages start at $89.99/month for 24 months!

4. You get the most popular channels including 24/7 sports and easy access to live tv and thousands of streaming apps like Netflix, max, prime video and more at the touch of a button. Let’s get you signed up and start saving some money.

5a. Are you in a home or an apartment?

IF THE CUSTOMER LIVES IN AN APARTMENT:

5b. Are you able to have satellite installed at your apartment?

NOT SURE – Do you see satellites anywhere else in the complex?

IF NO – MOVE TO NEXT

SEARCH ADDRESS IN SARA FOR AVAILABILITY

6a. Please spell your street address, city, state, and zip code.

6b. And please let me make sure I entered that right. I have “REPEAT ADDRESS WITH SPELLING BACK TO CUSTOMER.”

Stream (CX Must Have Internet)

DIRECTV CREDIT CHECK

7a. Great! How many TVs do you have in the home that you want service on?

7b. I can get you over 185 of the most popular channels for only “PRICE” a month! That includes 3 free months of HBO, Showtime, Starz, and Cinemax!

7c. Now I want to confirm I have your information correct. Can you verify your full name with spelling?

7d. Can I have your CELL PHONE number?

IF NO CELL PHONE – Do you have an email address? (IF YES MOVE TO 7e) (IF NO MOVE TO PC SUPPORT)

7e. We do need to add a 2nd phone number to your account and this is just for the installer to reach you. Can I have that please?

7f. And I do need to add a valid email address to your account to make sure you get all of your discounts. Can you spell that out for me please?

MUST HAVE AN VALID EMAIL TO PROCEED

DO NOT MAKE UP AN EMAIL ADDRESS.

7g. And what’s your date of birth?

7h. Since we are giving you over a thousand dollars in free equipment and free installation, I will need to run a credit check for DIRECTV, can I have your social please?

IF HIGH CREDIT RISK – MOVE TO NEXT

Satellite

DIRECTV CREDIT CHECK (Enter in FG & Sara Plus)

7a. Great! How many TVs do you have in the home that you want service on?

7b. I can get you over 185 of the most popular channels for only “PRICE” a month! That includes 3 free months of HBO, Showtime, Starz, and Cinemax!

7c. Now I want to confirm I have your information correct. Can you verify your full name with spelling?

7d. Can I have your CELL PHONE number?

IF NO CELL PHONE – Do you have an email address? (IF YES MOVE TO 7e) (IF NO MOVE TO PC SUPPORT)

7e. We do need to add a 2nd phone number to your account and this is just for the installer to reach you. Can I have that please?

7f. And I do need to add a valid email address to your account to make sure you get all of your discounts. Can you spell that out for me please?

MUST HAVE AN VALID EMAIL TO PROCEED

DO NOT MAKE UP AN EMAIL ADDRESS.

7g. And what’s your date of birth?

7h. Since we are giving you over a thousand dollars in free equipment and free installation, I will need to run a credit check for DIRECTV, can I have your social please?

IF HIGH CREDIT RISK – MOVE TO NEXT

Low Credit Risk

8a. Great, you are eligible for a free high def recording system that records up to 5 shows at once! There is a one time activation fee of $19.95 plus tax. What credit card would you like to use? And the expiration date? And the cvv code? What name is that under?

8b. Thank you. Can you please confirm the credit card number one more time? And the expiration date? And the cvv code?

8c. Can you confirm the billing address for this credit card?

Carrier References

Standard

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings. I can get you the most popular channels for only $84.99 per month on 1 TV. We even have a voice activated remote control that works with Google. To give you an accurate savings comparison can I have the number of TVs please?

Transfer / Wants Number

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive Directv promotions. So I can see what other offers are in your area what is your street address?

How Did I Reach You

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo and give you the newest DVR that records up to 200 hours of content. We will also give you access to over 65,000 movies and TV shows for FREE! To see what other promotions you are eligible for can I have your address?

Who Have I Reached?

You’ve reached The Solutions Center, an authorized retailer for AT&T. I can get your bill down to $84.99 a month on 1 TV and that includes a mix of the most popular channels. This is a savings of at least $40.00 a month on your tv bill and we’ll even give you one year of hbo max for free! Is your service in a house or an apartment?

Warm Up

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.