Recurring Billing Decline

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Manager - 8585

Spanish - 1277

New Service - 1721

Service - 8810

Introduction

Mobile
Cancel

Rebuttals

I strongly advise you to keep this plan active. You secured a heavily discounted rate – about 50% off the retail price! Can we go ahead and keep this plan active?

I strongly advise you to keep this plan active. You secured a heavily discounted rate – about 50% off the retail price! Geek Squad charges double for the same plan. This plan protects you from threats like hackers and viruses plus gives you 24/7 support on your computer, phones, TV, and tablets. Can we go ahead and keep this plan active?

 I strongly advise you to keep this plan active. You secured a heavily discounted rate – about 50% off the retail price! This plan protects your entire family with identity monitoring and covers you with up to 1 million dollars in identity theft warranty. Can we go ahead and keep this plan active?

I’m sorry to hear that. Unfortunately if you choose not to pay the outstanding balance we will have to turn this over to our collections department because you’re currently past due  I really don’t want to have to do that.. What payment method did you want to use to clear the outstanding balance to avoid collection attempts?

 

Please keep in mind that until this past due balance is satisfied collection efforts will continue. I would strongly suggest getting this taken care of today.  If you d not have funds available today, we can setup a payment for up to 30 day from today. What day will you have the funds available?

1. Hi, this is YOUR NAME from The Protection Plan Center on a recorded line  —there’s  quick issue we need to fix before your coverage lapses.

2. I see that you have a past due balance of $________.

3. What credit card are we going to use?

IF YES- Can you please verify the card number? The expiration date? And the CVV code? Great we will start using this for the monthly charge. -Great, I have updated your account you are all set.

IF NO– we simply want to ensure that you have uninterrupted access to a service you already deemed to be valuable and invested in and we are trying to preserve it, and avoid any disruptions – what card do you want to use?

IF NO– I understand your hesitation, however we are not trying to sell you anything. I see here you are already a customer with us we are simply just trying to update your card information as it has declined for your monthly service. Can you please provide me with the correct information?

**If CX asked what’s this coverage for?: Use Stax and FastGem to review what coverage they purchased and date it was purchased. You can also view action logs explaining what carrier.

**If credit card number is questioned, like, “can’t you see my card?”:   I can tell you the last 4 of the card you originally used.  Due to security features this is all I’m able to view.

**FOR EXPIRED PLANS WITH PAST DUE BALANCE 

Try to collect the past due balance in full – concluding in: How do you want to pay?

Objection:

If No –Well, I know this call was probably unexpected, so there may be one more avenue I may be able to take- have you had any medical issues, employment changes or income hardships in the last year?

IF YES-     So we do give considerations for hardships that will help avoid the collections process, waive your past due balance, and preserve your plan with its coverages. What we do is sign you back up for the lowest introductory rate which is much less than what you currently have outstanding. YES: MOVE TO #3

IF NO- WE WILL HAVE TO FORWARD THIS AMOUNT TO A COLLECTION AGENCY. ARE YOU ABLE TO PAY ANY PORTION NOW AND WE CAN SET UP A PAYMENT PLAN FOR THE REMAINING BALANCE?   WE CAN WORK WITH YOU ON PAYMENT DATES. HOW MUCH CAN YOU PAY TODAY?

**IF CX CAN PAY A PORTION, SEND TASK FOR PARTIAL PAYMENT, AND SET UP TASKS TO F/U ON REMAINING BALANCE DUE.

Thank you so much for choosing us. We appreciate your business and truly appreciate every customer’s opinion. We would love to hear about your experience with The Protection Plan Center. Please go to BBB.org to search: Protection Plan Center in Ohio. I hope this call has earned us a 5 Star review in your opinion. Make sure in the review you leave your first and last, so we know it is you. It would really help us if you had the time to leave the review since reviews help us keep up with your needs and they also help others like you to make confident decisions when choosing a protection service. Thank you for your time and have a great day.

🔹 Step 4: ACH Authorization (If Applicable)           

This confirms your authorization for ACH debit to the Protection Plan Center.
Please provide your driver’s license number and expiration date. (Or state ID)

You confirm this is your account or you’re an authorized signer for:

  • [Bank Name]
  • [Routing #]
  • [Account #]
  • And the effective date is [Today’s date]

You also agree:

  • If a payment is returned or rejected there will be a $35 payment fee
  • And Protection Plan Center is not responsible for NSF fees (Non Sufficient Funds)

Do you confirm and agree? (MUST get a clear “YES”)

PROTECTION PLAN: I strongly advise you to keep this plan active. This is what covers your “PROVIDERS” equipment if anything was to break or if you ever needed a technician to come out to your home and work on your service. Without coverage, technician visits can cost up to $99 per visit alone. This small fee is what prevents you from out of pocket costs. Can we go ahead and keep this plan active?  YES KEEP: MOVE TO #3

NO: Well I am sorry to hear that. We will deactivate your service. Please call us at 800-656-6119 if you ever change your mind. Thank you.

PC SUPPORT: I strongly advise you to keep this plan active. This plan protects you from threats like hackers and viruses plus gives you 24/7 support on your computers, smart phones, TVs, and tablets. This plan works similarly to Geek Squad, only its half the cost. So can we go ahead and keep this plan active?  YES KEEP: MOVE TO #3

NO: Well I am sorry to hear that. We will deactivate your service. Please call us at 800-540-3350 if you ever change your mind. Thank you.

ID THEFT:  I strongly advise you to keep this plan active. This plan protects your entire family with identity monitoring and covers you with up to 1 million dollars in identity theft warranty. This even offers lost wallet assistance and helps prevent credit card fraud. So can we go ahead and keep this plan active?  YES KEEP: MOVE TO #3

NO: Well I am sorry to hear that. We will deactivate your service. Please call us at 800-656-6119 if you ever change your mind. Thank you.

I’m sorry to hear you’d like to cancel. Just so you’re aware, my role here is to help get your account back in good standing. Any changes to your product or service, including cancellation, would need to be handled directly by our Customer Service department.

Right now, your account shows a past due balance of $____. Before I can transfer you, we do need to get the payment status updated. Once your account is current, I’d be happy to provide the Customer Service number so they can assist with any changes or cancellations.

IF CUSTOMER PUSHES BACK OR SAYS THEY JUST WANT TO CANCEL:

I totally understand, and I’d want to make that process as smooth as possible for you. But I’m unable to make any changes on the account until it’s up to date. Once we resolve the past due balance, I can make sure you have all the information you need to speak with Customer Service right away.

How would you like to handle the balance today—would you like to pay in full or set up a payment plan?

FINAL NOTE IF CUSTOMER STILL REFUSES:

I understand this call might have been unexpected. Just keep in mind, until the past due balance is resolved, the account will remain active and may continue through the collection process. Let’s resolve the outstanding balance and then we can get you over to our customer service team to go over the status of your account.

IF customer wants to cancel after rebuttals transfer to 8889180490

Hello this is the The Protection Plan Center calling on a recorded line about your “PROTECTION PLAN / PC SUPPORT PLAN / IDENTITY THEFT MONITORING.” We noticed an issue that needs your urgent attention. Please call us back at 1 800 411 3000. Again thats 1-800-411-3000. You can contact me directly at extension “XXXX”. Again that extension is “XXXX.” Please call me back as soon as possible. Thank you.

We cannot issue a refund for the monthly charges because your credit card declined. There is a current outstanding balance of ($__.____).

1. Protection Plan – 800-656-6119

2. PC Support/ID Theft – 800-540-3350

3. 5 Devices – 800-939-7115

4. Med Alert – 877-633-7070

  • Supervisor: My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

  • Post Date: We can go ahead a postdate the plan so you do not miss out on the savings, When will you have the funds available?

  • Card Hesitation:  Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

  • Switching Providers: The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

Confirm
Next

Carrier References

1. This plan is through The Solutions Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this plan is through The Solutions Center—not your carrier    (MOVE TO REBUTTAL STRING)

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

Scroll to Top