Upgrade Confirmation
Manager - 8585
Spanish - 1277
New Service - 1721
Service - 8810
All Confirmations Must Be Read Verbatim
Logins
Username: bioncacampbell3131@gmail.com
Password: Password25!!
ATTUID: BC424V
AT&T Dealer Info
At&t Dealer Code: H73RH
Dealer Name: HTZ LLC
All users allowed to sell at&t have been issued their own At&t UID – Please see manager if needed
DirecTV Dealer Info
Dealer Type: LSP
Directv Dealer Code: PY8R6 OR XT5FR
Directv Supervisor: Kurt Whiton
Directv Supervisors ID: KW386V
Dealer Name: All Tech/ HTZ
Rebuttals
A
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions that are only offered at this call center. We have packages that start at just $30 per month for high speed Internet. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?
B
Now on top of the lower monthly price we can get service installed very fast! Let’s go ahead and see what else we can add on. Can you confirm your address please?
C
On top of everything I just mentioned we will also add on an exclusive service that will top Internet security like virus removal and software installation. We even have tune ups that can make your computer run faster – all from the comfort of your own home – without waiting for a tech! If we can set up service today I discount the start up fee. What email do you want to use?
BE SURE TO RECORD & ENTER ALL CX INFORMATION ACCURATELY. FAILURE TO CONFIRM ENTIRE SCRIPT WILL RESULT IN CANCELLED SALE**IF CX CANCELS DURING CONFIRMATION YOU ARE REQUIRED TO IMMEDIATELY NOTIFY MANAGER BY CALLING EXTENSION 8585**
SCHEDULE CX SELF INSTALL OPTION WHEN AVAILABLE
1b. Mr./Mrs. (customer last name), lets confirm your order to make sure everything is accurate. Please be sure to write down our customer service number which is 800-928-5237. Again thats 800-928-5237.
2. Please write down your confirmation number for the service you are upgrading.
(Give the ID/Order number in SARA that is associated with the upgrade)
3. Do you understand that you are upgrading to (name of the package)?
4. This gives you (#) channels on (#) TVs for ($$) per month.
(Check whether they will be keeping/upgrading receivers)
5. You will be keeping the same receivers you currently have / You will be upgrading your current receivers to (equipment) on ## of your TV’s.
6. Did you have any other questions or concerns?
5Devices Upsell – Email Required
7. Before I let you go, you’re eligible for a discounted plan through 5Devices.com—just $21.99/month to cover 5 internet-connected devices 3 years or newer like smartphones, smart TVs, laptops, or smart appliances. That’s only $4.40 per device per month for full protection against damage, repairs, and replacements—saving you hundreds each year. We’ll lock in that plan with the email you provided, okay?
IF NO:
Most phone warranties cost around $10/month for just one device. This plan covers five for less than half that per device. It’s perfect for families and gives peace of mind with full coverage. Let’s get this added—it only takes a second, okay?
IF YES:
Great! Today’s charge is ($22.86 / $31.18 / $41.58) including the 4% convenience fee. The charge will appear as Protection Plan Center and will recur monthly on [Today’s Date]. You’ll receive a registration link within 48 hours to register up to (5/10/20) devices—just complete it within 3 days to activate full coverage. Repairs or replacements have a $100 flat-rate deductible per device. If you don’t receive your link or need assistance, call 800-656-6119—did you write that number down?
(MUST get a clear “YES”)
Upsell - Protection Pendant
8. I also noticed here you or a loved one qualify for our special rate on the Personal Protection Pendant—an essential device for anyone with health concerns. With one touch, it can dispatch emergency help anytime, anywhere—even away from home. It works like Life Alert but at half the cost, just $49.99/month. Let’s get this life-saving protection set up—okay?
(MUST get a clear “YES”)
IF YES: MOVE TO CONFIRMATION
15a. Thank you for your time, have a wonderful day!
Carrier References
Standard
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings (MOVE TO REBUTTAL STRING)
Transfer / Wants Number
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. I can also give you the newest equipment! So I can see what other offers are in your area what is your street address?
How Did I Reach You
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo that will give you the best offer in your area plus give you all new equipment (MOVE TO REBUTTAL STRING)
Who have I reached?
We’re actually an authorized retailer for several top brands such as AT&T. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. We have access to search the best deals for your area and all I need to start is your address. Can I have that please?
Q&A
Supervisor
My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.
Post Date
We can go ahead a postdate the plan so you do not miss out on the savings, When will you have the funds available?
Card Hesitation
Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.
Switching Providers
The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?