Medical Alert F/U - ID Theft
Manager - 8585
Spanish - 1277
New Service - 1721
Service - 8810
Introduction
Logins
FD User: fd-support@nationalsalespartners.com
PPC User: PPC-support@nationalsalespartners.com
5Devices User: 5dev-support@nationsalsalespartners.com
Password: d1up2000!
Rebuttals
A
Did you know that 1 out of 4 seniors fall each year? If you or someone you know is ever at risk of an emergency, this may save their life. Also, a medical alert pendant is one of the main factors that prevents a senior from moving into a retirement home. No one wants to see you or a loved one living in one of those places. Medical alert allows you to be in the comfort of your own home. Let’s get you signed up so we can avoid a scenario like this, ok?
B
Keep in mind medical alert pendants are pushed almost every 10 minutes in the country. That’s how often and how fast an emergency can happen. A slip in the shower, falling while leaving the house, trouble catching your breath, can’t reach a phone or speak, and sudden chest pains or a stroke are just some of the reasons a medical alert button was pressed and saved a life. Don’t wait until an emergency happens because it could be too late. Let’s get you or someone you love protected. Shall we get this process started?
C
I understand that money can be an issue, we have many customers at Personal Protection Pendant living on fixed income. We also cover the cost of equipment, saving you over $100. On top of that we will throw in free shipping! All you take care of is the monitoring service which comes out to $1.67 per day. For this small price, it ensures your safety, and we both know, the value of your life is far greater than this tradeoff.
Hello, this is _______calling from The Protection Plan Center on a recorded line. May I please speak with ______?
Hi _______, I’m calling to follow up on your recent order of the medical alert pendant. I want to make sure you’ve received the device, understand how to use it, and help you test it to ensure everything is working correctly. Is now a good time?
Step 1: Confirm Receipt
First, can you confirm that you’ve received your medical alert pendant?
If no, document and escalate.
Step 2: Confirm Setup and Usage
Have you been able to plug in and set up the base unit?
If no, offer assistance.
Once it’s set up, just a reminder: You wear the pendant at all times. If you ever need emergency help, press, and hold the button for10 seconds— this will connect you to our response team.
Step 3: Test the Unit
Let’s test the unit together now. Please press and hold the button until you hear the signal.
Confirm signal was received.
Great — the test was successful. Your system is working properly.
Step 4: Verify Emergency Contacts
Next, I’d like to verify your emergency contacts. We have________
Are these still, correct? Would you like to make any updates?
Step 5: Confirm Dispatch/911 Address
And just to confirm, is this the correct address where emergency services should be sent if needed?
Step 6: ID Theft Protection
9a. As part of your order, we’re including an upgrade to identity theft protection. This safeguards you in the event your personal information is exposed in a data breach, and also protects against credit card fraud, identity theft, and even medical fraud. When you enroll today, it’s just $14.99 to get started, and your coverage is activated immediately. We’ll include that with your plan, okay?
(If No)
9b. I understand it’s a lot of information – But this may be the most important part. This protection scans proactively for threats, includes full identity restoration with certified experts if anything happens, and even covers out-of-pocket costs through our insurance. It’s true peace of mind. Let’s go ahead and add this to your plan, okay? (IF YES 9C)
(If Yes)
9c. ACH Option: Perfect! Today’s charge is $14.99 and it will show as Protection Plan Center. This charge will recur monthly on [today’s date]. We’ll email you a registration link to activate full coverage. Just to confirm, you understand this is identity protection for $14.99 a month? (Must get clear “YES”)
Card Option: Perfect! Today’s charge is $15.58—that’s $14.99 plus a 4% credit card surcharge—the charge will show as Protection Plan Center. This charge will recur monthly on [Today’s date]. We’ll email you a registration link to activate full coverage. Just to confirm, you understand this is identity protection for $14.99 a month? (Must get clear “YES”)
Closing:
Thank you, ___________Your medical alert system is all set, and your emergency information is up to date. If you need any assistance, have questions, or want to enroll in the ID Protection Service later, you can always call us at (877)633-7070 Stay safe and have a great day!
Carrier References
Standard
You’ve reached the protection plan center specializing in life saving medical alert pendants. Let’s get this set up so your most valued possession, (your life) is covered. can you spell out your street address?
Transfer / Wants Number
You’ve reached the protection plan center, specializing in medical alert pendants. I can’t transfer the call. What we are discussing today is more important than that. let’s get your life protected today, what is your email address?
How Did I Reach You
You simply misdialed the number don’t worry it happens all the time. I can get you a free Medical Alert Pendant. It only takes a few minutes. All I need is your address. What is it?