Anniversary

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Introduction

FD User:  fd-support@nationalsalespartners.com

PPC User:  PPC-support@nationalsalespartners.com

5Devices User: 5dev-support@nationsalsalespartners.com

Password: d1up2000!

Rebuttals

Go ahead and count every appliance in your home 3 years or newer—now imagine having to pay for an individual warranty for each item. The cost—not to mention the hassle—would add up quickly. This special anniversary discount offer allows you to cover multiple appliances for $1 per day! How many appliances are we adding coverage for today?

Remember, manufacturer’s warranties are limited in the types of breakdowns they cover, as well as in their duration. In fact, some manufacturer’s warranties are as short as 90 days. Our appliance coverage provides an easy claims process, quick enrollment, and no hidden fees. Taking advantage of this deal will give you the peace of mind of having no worries in the event something breaks down- DON’T FORGET, you already have other coverages with us, so you know you can depend on us. Are you ready to cover more for less?

Broken appliances can be a hassle. If you have our appliance protection plan, you get access to qualified technicians and repair services, saving you the time and effort of finding reliable professionals on your own. To make things even easier, our plan also offers priority service and guaranteed quick response time. It will only take a couple minutes to set this up and you can count on us in the event something breaks. Will we be using the same credit card on file?

Thank you for calling the Protection Plan Center, my name is ________

We are calling because It’s your anniversary!  To show our appreciation for your continued loyalty, we are offering $120.00 in yearly savings for our appliance protection coverage. This plan regularly retails for $39.99/month, but for YOU we are extending the discount of 29.99/month to celebrate your continued business. This plan covers various household appliances 3 yrs old or newer, including refrigerators, washers, dryers, ovens, and more, letting you protect multiple items under a single plan. The last four digits of the card on file are xxxx- Let’s lock in your discount today, ok?

Heavily discounted PC support coverage plan! upgrade to Total Tech Premium which gives you 24/7 support on your computer, smart phones, and tablets. Our US based call center give you unlimited help with virus removal, email support, software installation, new device setup, and so much more. If you sign up today, you only pay $9.99 which covers your first bill and your coverage is activated immediately. We will go ahead and add this to the card you have on account okay?

Rebuttal A:

This technical support covers so much! It covers every single internet connected device in your home. This is your own personal IT professional that can help you from the comfort of your home 365 days a year! There is no contract or cancellation fee, and for just $12.99 today, you can try it out and see the benefits. Let’s go ahead and add that plan today okay?

Rebuttal B:

You definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. Can we add this plan?

If possible to bundle after they said yes:

We can also add identity theft coverage. This prevents you and your family from your identity being stolen and also protects against credit card fraud and medical fraud. We can bundle this coverage with your total tech premium plan for only $14.99 a month. Can we go ahead and add this plan?

Heavily discounted identity theft coverage plan! This plan proactively scans to keeps you protected and if there is an issue, it has a full identity restoration from a division of certified experts. We save you hundreds of hours and do all the heavy lifting for you. Plus you are covered with up to $1 million in insurance for everything, including your out of pocket expenses. So let’s go ahead and get you protected today. We will go ahead and add this to the card you have on account okay?

Rebuttal A:

Keep in mind this is essential protection that will cover your entire family not just you. This plan monitors everything from your social security number to your bank accounts to even your medical insurance for fraud and theft. Let’s get your family protected today and sign you up. Can I add this plan?

Rebuttal B:

This is the exact same identity theft protection agency used by the department of homeland security and the IRS. We even review your medical ID to make sure your personal information has not been stolen to receive medical care or prescriptions. Identity theft can impact anyone, anywhere, at any time so this is why you need protection. Can we go ahead and get you protected?

If possible to bundle after they said yes:

We are also offering a free upgrade to Total Tech Premium which gives you 24/7 tech support on your computers, smart phones, and tablets. Our US based call centers give you unlimited help with virus removal, email support, software installation, new device setup, and so much more. If you sign up today, we will bundle your plan with your identity theft plan and you only pay $14.99 and your coverage is activated immediately. We can go ahead and add this to the card you have on file today okay?

  • Supervisor: My supervisor will tell you the same thing. You’ve reached The Protection Plan Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

  • Post Date: We can go ahead and postdate the plan so you do not miss out on the savings, When will you have the funds available?

  • Card Hesitation:  Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

  • Switching Providers: The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

Confirm

Carrier References

1. This plan is through The Protection Plan Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this plan is through The Protection Plan Center—not your carrier    (MOVE TO REBUTTAL STRING)

You’ve reached The Protection Plan Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

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