Declined Sale

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Introduction

FD User:  fd-support@nationalsalespartners.com

PPC User:  PPC-support@nationalsalespartners.com

5Devices User: 5dev-support@nationsalsalespartners.com

Password: d1up2000!

Q&A

My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

We can go ahead a postdate the plan so you do not miss out on the savings, When will you have the funds available?

Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

1. Thank you for calling The Protection Plan Center. My name is “YOUR NAME”. Are you calling about a message you received from us?

2a. Can I have your phone number with area code to pull your account up?

***IF CUSTOMER REFUSES TO GIVE NUMBER, USE CALLER ID TO PULL UP ACCOUNT​***

2b. Is this “CUSTOMERS NAME” I am speaking with?

3. I see here you signed up for ONE OF OUR PROTECTION SERVICES. ON  “DATE”. It looks like the card was declined which puts you at risk of no protection coverage.  Good news is we can still get this fixed for you.

You used a card ending in “LAST 4” for the one-time payment of $__.__ and the card did decline; Sometimes banks block phone transactions just as a precaution, so your card may have been declined for security reasons.

4a. Did you receive a text or email alert to authorize the charge? 
4b.. Are funds available on the card? 
4c. Can you confirm the card number – And the expiration date – And CVV.
4d. Do you have another card we can use? 
4e. We can also accept ACH payment – Please provide your Bank’s Name – And the 9-digit routing number – And the checking account number (IF YES ACH AUTHORIZATION)
4f. Please provide the number on back of your card so we can conference the bank to authorize the charge.

  • Write down this information please – “Protection Plan Center”
  • Write the amount: $xx.xx
  • Once authorized, I’ll complete your order.
    Do you have questions before I conference the bank?

5. I am going to process the credit card charge. One moment please.

6. You are all set. Do you have any questions for me?

7. Thank you for your business. Have a great day!

3. I see here you signed up for ONE OF OUR PROTECTION SERVICES. ON  “DATE”. It looks like the card was declined which puts you at risk of no protection coverage.  Good news is we can still get this fixed for you.

You used a card ending in “LAST 4” for the one-time payment of $__.__ and the card did decline; Sometimes banks block phone transactions just as a precaution, so your card may have been declined for security reasons.

4a. Did you receive a text or email alert to authorize the charge? 
4b.. Are funds available on the card? 
4c. Can you confirm the card number – And the expiration date – And CVV.
4d. Do you have another card we can use? 
4e. We can also accept ACH payment – Please provide your Bank’s Name – And the 9-digit routing number – And the checking account number (IF YES ACH AUTHORIZATION)
4f. Please provide the number on back of your card so we can conference the bank to authorize the charge.

  • Write down this information please – “Protection Plan Center”
  • Write the amount: $xx.xx
  • Once authorized, I’ll complete your order.
    Do you have questions before I conference the bank?

5. I am going to process the credit card charge. One moment please.

6. You are all set. Do you have any questions for me?

7. Thank you for your business. Have a great day!

3. I see here you signed up for ONE OF OUR PROTECTION SERVICES. ON  “DATE”. It looks like the card was declined which puts you at risk of no protection coverage.  Good news is we can still get this fixed for you.

You used a card ending in “LAST 4” for the one-time payment of $__.__ and the card did decline; Sometimes banks block phone transactions just as a precaution, so your card may have been declined for security reasons.

4a. Did you receive a text or email alert to authorize the charge? 
4b.. Are funds available on the card? 
4c. Can you confirm the card number – And the expiration date – And CVV.
4d. Do you have another card we can use? 
4e. We can also accept ACH payment – Please provide your Bank’s Name – And the 9-digit routing number – And the checking account number (IF YES ACH AUTHORIZATION)
4f. Please provide the number on back of your card so we can conference the bank to authorize the charge.

  • Write down this information please – “Protection Plan Center”
  • Write the amount: $xx.xx
  • Once authorized, I’ll complete your order.
    Do you have questions before I conference the bank?

5. I am going to process the credit card charge. One moment please.

6. You are all set. Do you have any questions for me?

7. Thank you for your business. Have a great day!

3. I see here you signed up for ONE OF OUR PROTECTION SERVICES. ON  “DATE”. It looks like the card was declined which puts you at risk of no protection coverage.  Good news is we can still get this fixed for you.

You used a card ending in “LAST 4” for the one-time payment of $__.__ and the card did decline; Sometimes banks block phone transactions just as a precaution, so your card may have been declined for security reasons.

4a. Did you receive a text or email alert to authorize the charge? 
4b.. Are funds available on the card? 
4c. Can you confirm the card number – And the expiration date – And CVV.
4d. Do you have another card we can use? 
4e. We can also accept ACH payment – Please provide your Bank’s Name – And the 9-digit routing number – And the checking account number (IF YES ACH AUTHORIZATION)
4f. Please provide the number on back of your card so we can conference the bank to authorize the charge.

  • Write down this information please – “Protection Plan Center”
  • Write the amount: $xx.xx
  • Once authorized, I’ll complete your order.
    Do you have questions before I conference the bank?

5. I am going to process the credit card charge. One moment please.

6. You are all set. Do you have any questions for me?

7. Thank you for your business. Have a great day!

3. I see here you signed up for ONE OF OUR PROTECTION SERVICES. ON  “DATE”. It looks like the card was declined which puts you at risk of no protection coverage.  Good news is we can still get this fixed for you.

You used a card ending in “LAST 4” for the one-time payment of $__.__ and the card did decline; Sometimes banks block phone transactions just as a precaution, so your card may have been declined for security reasons.

4a. Did you receive a text or email alert to authorize the charge? 
4b.. Are funds available on the card? 
4c. Can you confirm the card number – And the expiration date – And CVV.
4d. Do you have another card we can use? 
4e. We can also accept ACH payment – Please provide your Bank’s Name – And the 9-digit routing number – And the checking account number (IF YES ACH AUTHORIZATION)
4f. Please provide the number on back of your card so we can conference the bank to authorize the charge.

  • Write down this information please – “Protection Plan Center”
  • Write the amount: $xx.xx
  • Once authorized, I’ll complete your order.
    Do you have questions before I conference the bank?

5. I am going to process the credit card charge. One moment please.

6. You are all set. Do you have any questions for me?

7. Thank you for your business. Have a great day!

🔹 Step 4: ACH Authorization (If Applicable)           

This confirms your authorization for ACH debit to the Protection Plan Center.
Please provide your driver’s license number and expiration date. (Or state ID)

You confirm this is your account or you’re an authorized signer for:

  • [Bank Name]
  • [Routing #]
  • [Account #]
  • And the effective date is [Today’s date]

You also agree:

  • If a payment is returned or rejected there will be a $35 payment fee
  • And Protection Plan Center is not responsible for NSF fees (Non Sufficient Funds)

Do you confirm and agree? (MUST get a clear “YES”)

Sending ACH Authorization Form (Instructions)

I do need to send you an authorization form to verify your acceptance of these terms.

Please hold while I text/email that form to you. (If customer has text & email it will send to both)

Next

Carrier References

1. This plan is through The Solutions Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this plan is through The Solutions Center—not your carrier    (MOVE TO REBUTTAL STRING)

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

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