Outbound - Pro Plan Renewal

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Introduction

FD User:  fd-support@nationalsalespartners.com

PPC User:  PPC-support@nationalsalespartners.com

5Devices User: 5dev-support@nationsalsalespartners.com

Password: d1up2000!

Rebuttals

Well while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but you can take advantage of a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your zip code?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What is your email address?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

1.Hi this is YOUR NAME with the Protection Plan Center on a recorded line calling in regards to your tv and internet equipment. Is _____ available?

2.I am calling because the protection plan you have on your equipment is expired. Without it, you’re at risk for out of pocket expenses. Technician visits alone are up to $99 each. Plus, this also helps save you money off your bill so you don’t have to pay monthly for a protection plan.

3.Last time you purchased the plan you used CARD with BANK on DATE. Can we go ahead and use this card again to renew your plan for another 3 years for $99.99?

IF YES MOVE TO CONFIRMATION BELOW & ADD A NEW INVOICE – BE SURE USE PRO PLAN RENEWAL AS THE PROMOTION TYPE:

1a. Great. The process is easy. Please get something to write with and take this information down. First let’s make sure I get all the correct information added to your policy. What credit card would you like to use? (Enter in system) And the expiration? And the CVV code?

1b. Is the billing address for this card different than your physical address?

2. We also need your email address so we can send you a receipt and confirmation on the plan. Can you spell that out?

3. Ok now we are setting you up with a 3 year plan for $99.99. After that, there will just be a 15.58 monthly maintenance fee that will also be charged today to begin your billing cycle.

IF CX OBJECTS TO15.58 FEE​: This fee is what allows you to renew your plan at the same rate each time. This guarantees you won’t have to pay any price increase when you’re up for renewal in the future as well. Is that okay?

IF CX STILL DOES NOT WANT: I can go ahead and waive that fee but just so you know our plan typically increases around $10 every year or so due to inflation so you will not be grandfathered into today’s rate next time you renew since I’m waiving this fee. Are you sure you want me to do that?

4. Great. We will charge the credit card and your coverage will stay active. You will notice the charge of $99.99 from the Protection Plan Center within the next few days. If you have any issues with this charge or need to cancel you should call us directly at 800-656-6119. Again that’s 800-656-6119. Did you write that down? (Get verbal confirmation.)

5. Alright I have that plan all added into our system. Please remember your TV carrier will not be able to access the plan you purchased with us. You will want to use 800-656-6119 as your first point of contact for this plan.

6a. Since you renewed your plan, you receive an upgrade to Total Tech Premium which gives you 24/7 support on your computer, smart phones, and tablets. Our US based call center give you unlimited help with virus removal, email support, software installation, new device setup, and so much more. If you sign up today, you only pay $14.99 which covers your first bill and your coverage is activated immediately. We will go ahead and add this to the card you provided today okay?

​YES – MOVE TO 6c

NO – MOVE TO 6b

HAS NO INTERNET – MOVE TO 6d

6b. This technical support covers so much! It covers every single internet connected device in your home. This is your own personal IT professional that can help you from the comfort of your home 365 days a year! There is no contract or cancellation fee, and for just $12.99 today, you can try it out and see the benefits. Let’s go ahead and add that plan today okay?

YES – MOVE TO 6c

NO – MOVE TO 7

6c. Great! The $14.99 will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support”. We will email a registration link to your email address. Pleased follow that link to register your plan to be fully protected. Do you understand this additional coverage is for your internet service in your home for $14.99 a month? 

*Must get a clear yes from customer*​

If you have any questions about this plan, call us at 800-540-3350. Did you write that number down?

6d. We have also teamed up with Identity Force to protect our callers whose private information may have been exposed in a recent data breach. We are combating these breaches by offering up to 1 million dollars in identity theft insurance. If you sign up today, you only pay $14.99 a month and your identity will be protected from any fraud or hackers. Can we add this plan?

IF YES –Great! The $14.99 will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will email a registration link to your email address. Please follow that link to register your plan to be fully protected. If you have any questions about this plan, call us at 800-540-3350. Did you get that number?

IF NO – MOVE TO 7

7. OK you are all set. Do you have any question?

8.Thank you for your continued business. Have a great day!

Next

Carrier References

1. This protection plan is through The Solutions Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this protection plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this protection plan is through The Solutions Center—not your carrier    (MOVE TO REBUTTAL STRING)

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

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