Call Ender

Manager - 8585

Spanish - 1277

New Service - 1721

Service - 8810

Introduction

Logins

FD User: fd-support@nationalsalespartners.com

PPC User: PPC-support@nationalsalespartners.com

5Devices User: 5dev-support@nationsalsalespartners.com

Password: d1up2000!

Q&A

Supervisor

My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

Post Date

We can go ahead a postdate the plan so you do not miss out on the savings, When will you have the funds available?

Card Hesitation

Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

Switching Providers

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

24/7 Device Support

Before I let you go, today we are offering our 24/7 Device Support which gives you tech support on your computers, smart phones, and tablets. Our US based call centers give you unlimited help with email support, software installation, new device setup, and so much more. If you sign up today, you only pay 49.99 to start, then just 14.99/month. We can go ahead and give you this discount for your internet connected devices, okay? What credit card would you like to use?

YES: OK. The $14.99 will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will send you a registration link to your email address. Please fill out that registration. If you have any questions about this plan, call us at 800-678-3455. Did you get that number?

OK. What email address can we send the registration to?

If no email:

Because we do not have an email address on file, you will need to call in to access your policy number if you ever need to file a claim. Do you understand that without an email your policy gives you one million dollars in identity theft insurance for only $14.99/month?

Must get a clear YES-

IF NO: You definitely need this plan. Dependable monthly tech support is essential. This is something internet providers, computer manufacturers, and mobile device makers typically don’t offer. Comparable services often cost more than twice as much for the same level of help. Let’s get you covered, what is your email address?

*IF NO*

Thank you so much for choosing us. We appreciate your business and truly appreciate every customer’s opinion. We would love to hear about your experience with The Protection Plan Center. Please go to BBB.org to search Protection Plan Center in Ohio. I hope this call has earned us a 5 Star review in your opinion. Make sure in the review you leave your first and last so we know it is you. It would really help us if you had the time to leave the review since reviews help us keep up with your needs and they also help others like you to make confident decisions when choosing a protection service. Thank you for your time, and have a great day.

Identity Theft

***IF CUSTOMER ALREADY HAS PC SUPPORT***

Before I let you go, we can also add identity theft coverage. This prevents you and your family from your identity being stolen and also protects against credit card fraud and medical fraud. We can add this coverage for only $14.99 a month. Can we go ahead and add this plan?

YES: OK. The $14.99 will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will register your plan so you are fully protected. If you have any questions about this plan, call us at 800-540-3350. Did you get that number?

*IF NO* 16.

REBUTTALS

A – You definitely need this plan. It covers your computer, smart phones, TV, tablets, and more. This will be your own personal IT professional that can help you easily from the comfort of your own home 365 days a year! This is NOT coverage you can get with your Internet service or cable. It’s not even covered under most product warranties. If you get a virus it’s going to cost you up to $250 just to remove it so this is a great value. I can activate your plan in just a few simple steps. What credit card do you want to use?

B – On top of the tech support you also get a personal firewall, cloud storage, parental controls, and the same secure password manager sold at Office Max. This plan is an absolute must have service these days! If you have Internet or Cell service you need this too! You cannot go without it. And we will cover a computer and smart phone to make sure you are fully protected. Can we go ahead and add this plan?

C – Do you have important information on your home computers, tablets, or phones? You can backup 250 gigabits in our secure cloud storage – just in case your hard drive fails or your computer loses memory. Plus it automatically backups up for you. I am sure you have pictures, documents, and more that you would not want to lose. Let’s get you covered. Can you please confirm your email address?

Medical Alert

YOU OR A LOVED ONE are also eligible for our promotional rate on our Personal Protection Pendant. This is a MUST have device for you or a family member with any health or medical concerns. This can immediately dispatch emergency medical assistance with the touch of a button not only inside the home but anywhere on the go. It’s like Life Alert, only half the cost. For only $49.99 a month so you or a loved one can be saved when a phone is out of reach. Can we go ahead and sign you up?

IF YES– MOVE TO CONF

IF NO- Thank you so much for choosing us. We appreciate your business and truly appreciate every customer’s opinion. We would love to hear about your experience with The Protection Plan Center. Please go to BBB.org to search Protection Plan Center in Ohio. I hope this call has earned us a 5 Star review in your opinion. Make sure in the review you leave your first and last so we know it is you. It would really help us if you had the time to leave the review since reviews help us keep up with your needs and they also help others like you to make confident decisions when choosing a protection service. Thank you for your time, and have a great day.

5Devices (Must Have Email)

I also noticed we don’t have your devices covered through our 5 devices plan. You can now get this discounted plan through the Solutions Center. This plan is independent from your carrier and covers up to 5 of your devices in your home on all damages and repairs for one low monthly rate. This includes your smart phones, tablets, computers, TVs and more! Since you are a valued customer, we can waive $20.00 off of the activation fee and you can get this plan for only a one-time fee of $29.99 and then just $21.99 a month. What credit card would you like to use?

IF YES –

Great! Today’s charge is ($22.86 / $31.18 / $41.58) including the 4% credit card surcharge. The charge will appear as Protection Plan Center and will recur monthly on [Today’s Date]. You’ll receive a registration link within 48 hours to register up to (5/10/20) devices—just complete it within 3 days to activate full coverage. Repairs or replacements have a $100 flat-rate deductible per device. If you don’t receive your link or need assistance, call 800-656-6119—did you write that number down?

IF NO-

Appliance Home Coverage

As a valued customer we are offering $120.00 in yearly savings for our appliance protection coverage.

This plan regularly retails for $39.99/month, but for YOU we are extending the discount of 29.99/month to celebrate your continued business. This plan covers various household appliances 3 yrs old or newer, including refrigerators, washers, dryers, ovens, and more, letting you protect multiple items under a single plan. The last four digits of the card on file are xxxx- Let’s lock in your discount today, ok?

IF YES –

Great! Today’s charge is $31.18, including the 4% credit card surcharge. The charge will appear as Protection Plan Center and will recur monthly on [Today’s Date]. You’ll receive a registration link within 48 hours to register up to 5 appliances—just complete registration within 3 days to activate full coverage. All repairs or replacements require a $100 flat-rate deductible per appliance. If you don’t receive your link or need assistance, call 800-656-6119—did you write that number down?

IF NO-

DTV With Gift Card

Dtv switcher offer

FOR CABLE CUSTOMERS ONLY- NOT DIRECTV OR DTV STREAM

If unsure what provider customer has, ask them.

We are running an exclusive offer today! Switch to Directv, and you could get up to a $300.00 visa reward card! We’re an authorized retailer for DIRECTV and we’d like to share this exceptional value with you.

You get the most popular channels including 24/7 sports and easy access to live tv and thousands of streaming apps like Netflix, max, prime video and more at the touch of a button. Let’s get you signed up and start saving some money. Our packages start at $89.99/month for 24 months!

How many tv’s do you have?

Move to dtv script- begin at 5b–

Carrier References

Standard

1. This plan is through The Solutions Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this plan is through The Solutions Center—not your carrier (MOVE TO REBUTTAL STRING)

Transfer / Wants Number

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

How Did I Reach You

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?