Pro Plan Decline

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Introduction

FD User:  fd-support@nationalsalespartners.com

PPC User:  PPC-support@nationalsalespartners.com

5Devices User: 5dev-support@nationsalsalespartners.com

Password: d1up2000!

Rebuttals

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but you can take advantage of a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs.  What is your zip code?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What is your email address?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

Hi this is _____ from The Protection Plan Center on a recorded line calling to speak with _____. Is _____ available?

I am calling in regards to your protection plan order you placed on (date) on your (provider’s equipment). I see the charge had declined when you were having (repeat cx issue).

I wanted to follow up to see when you would have the funds available to complete your 3-year protection plan. The card you had used was a (Visa/Mastercard/Discover/AMEX) ending in (last 4). Do you have the $99.99 available on your card today?

*IF YES, MOVE TO CONFIRM​​*

IF NO​ When will you have the funds available so we can go ahead and postdate your plan and get it activated?

IF NO AGAIN​ Okay, well if anything changes, please give us a call back at 800-656-6119. That’s 800-656-6119. Have a good day!

  • Supervisor: My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

  • Post Date: We can go ahead a postdate the plan so you do not miss out on the savings, When will you have the funds available?

  • Card Hesitation:  Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

  • Switching Providers: The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

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Carrier References

1. This protection plan is through The Solutions Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this protection plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this protection plan is through The Solutions Center—not your carrier    (MOVE TO REBUTTAL STRING)

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

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