Inbound - Pro Plan Renewal

I’m glad you reached out. It seems like your current protection plan has expired, and we want to ensure you’re covered. Without it, you could be exposed to unexpected costs, such as technician visits that can be as high as $99 each. Also, renewing your plan can save you from monthly charges.

Let’ go ahead and get your plan renewed so you do not have a lapse in coverage. Since you are already a customer you are locked in to the same rate as last time of $99.99 for a full three years.

Now, our plan covers all wiring in and outside of your home, the system components, the remotes,  and  service call fees if a tech is dispatched. Let’s get your discounted coverage started. What credit card would you like to use?

*IF CX DOES NOT WANT TO RENEW*

5.  Keep in mind this plan is what covers all your tech support including service call fees for technician visits. Those cost up to $99 per occurrence. This plan also prevents you from having to pay monthly on your bill for a protection plan. Don’t forget this also includes wiring in and outside of your home, system components, remote controls with no limit to technician visits. So let’s definitely keep your plan active as coverage is important.
6. I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win/win situation. I can easily renew you plan for 3 more years of coverage. What email do you want me to send the confirmation to?

Excellent! To proceed, I’ll need you to grab a pen and paper to note down some information. First, could you please give me the #s on the credit card you’d like to use? (Enter in the system) And its expiration date? Additionally, what’s the CVV code on the back?

Is the billing address for this card the same as your physical address?

We also need your email address to send you a receipt and confirmation of the plan. Could you please spell that out for me?

*MUST READ ON ALL RENEWALS*

Great! We’re setting you up with a 3-year plan for $99.99, and there will be a $9.99 monthly maintenance fee that starts 30-days from today, which we’ll charge today to initiate your billing cycle. Todays charge with 4% surcharge will be $104.11, is it ok to charge this?

If Card Declined for Fraud – Call the number on the back of the customer’s card:

Your bank is declining the charge from the Protection Plan Center for your protection plan we are trying to process. It is just a security feature they sometimes do when you don’t swipe your card. You will have to advise them that you need to authorize the charge we are trying to process for your protection plan. What is the number on the back of your credit card? (repeat it back to cx)

Can you grab a pen and paper?

Write down our company’s name: Protection Plan Center. Let me know once you’ve done that.

Also write down the amount we need to authorize: $xx.xx. You wrote that down $xx.xx, right?

Once they authorize the charge, I will complete your order and get you to your provider.

Do you any questions before I get the bank conferenced?

If Customer Objects to the $9.99 Fee:

This fee ensures that you’ll be getting all new updates to our plan since the plan is constantly improving. This also ensures you can speak with a representative, avoiding automated assistance frustrations.

If Customer Still Objects:

I can keep your maintenance fee the same, but please note that future renewals might be subject to price increases. Can we proceed?

Perfect! We’ll charge your credit card, and your coverage will remain active. You’ll see a charge of $99.99 from the Protection Plan Center in the next few days. If you need assistance or wish to cancel, please call us directly at 800-656-6119. Did you write that down? (Get verbal confirmation.)

Your TV carrier won’t have information about this plan; for inquiries, contact us at 800-656-6119.