24/ID Confirmation

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All Confirmations Must Be Read Verbatim

Rebuttals

You definitely need this plan. Dependable monthly tech support is essential. This is something internet providers, computer manufacturers, and mobile device makers typically don’t offer. Comparable services often cost more than twice as much for the same level of help. Let’s get you covered, what is your email address?

Customers receive 24/7, 365 days a year access to support, with the option to call a technician or use online chat. This ensures help is always available whenever issues arise and gives you the peace of mind in the event something happens and you don’t know what to do. Let’s avoid that stress. Can you spell your first and last name?

Keep in mind, technicians can remotely access your device, take control, and resolve problems in real time. Whether it’s adding a printer, installing software or troubleshooting device issues, our team can handle the most common tech challenges quickly and professionally, saving you the frustration. All I need is the debit or credit card you’d like to use.

Q&A

My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

We can go ahead and postdate the plan so you do not miss out on the savings, When will you have the funds available?

Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

🔹 Step 1: Start Confirmation

1a. Let me place you on a brief hold to begin. (Hold for 1 second)
1b. Please grab a pen and paper. Let’s verify your information.

🔹 Step 2: Collect Customer Info

2. Can you please spell your first and last name?

3a. Please spell your street address – city – state – and zip code.
3b. What’s your date of birth? We need this for account verification for your protection plan in the future.

4a. Can you confirm your phone number?
4b. May I have a second phone number?

5a. Go ahead and spell out your email address for the account. (IF NO EMAIL 5B)

5b. We do need an email address for account verification and important account communications. What is the best email we can use? (IF NO EMAIL 5C)

5c. Does anyone in your household have an email? (We no longer mail out plan info.)

IF SELLING ID THEFT WITH NO EMAIL:
5d. Because we do not have an email address on file, you will need to call in to access your policy number if you ever need to file a claim. The number to call is 800-216-7488. Did you write that down?
 
5e. Do you understand that without an email address, this coverage is for $1 million in identity theft insurance, and monitoring services can be activated anytime once an email is added, okay?
 (MUST get a clear “YES”)
 

🔹 Step 3: Billing

5f. Card Option:

  • How does your name appear on the card?
  • Is there a middle initial?
  • Please provide your card number – And the expiration date – And CVV.
  • Is the billing address different from your home address? (MOVE TO 6A)

“Capital One is not one of our preferred issuing banks, so a 10% surcharge would apply if you use this card. Do you have another card you could use to avoid this charge?”

 ACH Option:

  • Please provide your Bank’s Name – And the 9-digit routing number – And the checking account number. (READ ACH AUTHORIZATION)

🔹 Step 4: ACH Authorization (If Applicable)           

This confirms your authorization for ACH debit to the Protection Plan Center.
Please provide your driver’s license number and expiration date. (Or state ID)

You confirm this is your account or you’re an authorized signer for:

  • [Bank Name]
  • [Routing #]
  • [Account #]
  • And the effective date is [Today’s date]

You also agree:

  • If a payment is returned or rejected there will be a $35 payment fee
  • And Protection Plan Center is not responsible for NSF fees (Non Sufficient Funds)

Do you confirm and agree? (MUST get a clear “YES”)

Sending ACH Authorization Form (Instructions)

I do need to send you an authorization form to verify your acceptance of these terms.

Please hold while I text/email that form to you. (If customer has text & email it will send to both)

🔹 Step 5: Plan Details and Charges

6a.  Today’s one-time charge will be $49.99 activation, plus a 4% convenience fee, okay? (MOVE TO 7)

  • The $49.99 is just a one-time activation fee — this ensures your plan stays current and up to date. That makes sense, right?
  • I can actually apply a special discount code for you right now, which brings the activation down by 20% — so it would only be $40 today. Would that work better for you?
  • We really don’t want you to miss out on this protection just because of the activation fee — let me check with my manager. I can get it reduced to just $25 one-time, so you’re fully covered right away. That’s a great deal, wouldn’t you agree?

🔹 Step 6: Bundle Upgrade:

7a. As part of your order today, we’re upgrading you to the bundle that includes Identity Theft protection & 24/7 tech support. With this bundle, you’ll have support for your devices & complete identity protection for your household, including dark web monitoring, fraud safeguards & expert recovery for just $21.99 a month. It’s complete peace of mind—We’ll go ahead & lock in the bundle, okay?

(If No)

7b. I know it’s a lot to take in, but here’s why most customers’ upgrade: This bundle makes sure you’re never stuck—24/7 tech support for every device, identity monitoring & $1 million coverage if your identity is ever stolen. For just a few dollars more, you’re protecting your devices & your entire family’s identity. Let’s go ahead & add the bundle so you’re fully covered, okay? (IF YES or NO 7C)

(If Yes)

7c. Great! So today we’ll take care of your one-time activation fee of $49.99 plus the first month bill of ($15.58 / $22.86) which will recur on [Today’s Date]— today’s total with all fees will be ($67.57 / $74.85) okay? (MOVE TO 7F)

(Must get clear YES)

IF SELLING ID THEFT WITH NO EMAIL:
 
7d. Because we do not have an email address on file, you will need to call in to access your policy number if you ever need to file a claim. The number to call is 800-216-7488. Did you write that down?
 
7e. Do you understand that without an email address, this coverage is for $1 million in identity theft insurance, and monitoring services can be activated anytime once an email is added, okay?
 (MUST get a clear “YES”)
 

7f. The charges will show as Protection Plan Center.

8a. For questions or support, please write this number down 800-678-3455.
8b. Do you understand that your provider will not be able to access this plan and that you must contact us directly for any questions or concerns regarding this plan?(MUST get a clear “YES”)

8c. Do we have permission to text and email you about your account?

🔹 Step 7: Process Payment

10a. Please hold while I process the payment. (ONE TIME CHARGE OR ACH TASK)

(If Charge Went Through 10b)

10b. You’re all set! The receipt and plan info will be sent to your email. (MOVE TO UPSELLS)

11a. 5Devices – Email Required:

Before I transfer you, you’re eligible for a discounted plan through 5Devices.com—just $21.99/month to cover 5 internet-connected devices 3 years or newer like smartphones, smart TVs, laptops, or smart appliances. That’s only $4.40 per device per month for full protection against damage, repairs, and replacements—saving you hundreds each year. We’ll lock in that plan with the email you provided, okay?

(If No)

Most phone warranties cost around $10/month for just one device. This plan covers five for less than half that per device. It’s perfect for families and gives peace of mind with full coverage. Let’s get this added—it only takes a second, okay? (IF NO MOVE TO 12a)

(If Yes)

Great! Today’s charge is ($22.86 / $31.18 / $41.58) including the 4% convenience fee. The charge will appear as Protection Plan Center and will recur monthly on [Today’s Date]. You’ll receive a registration link within 48 hours to register up to (5/10/20) devices—just complete it within 3 days to activate full coverage. Repairs or replacements have a $100 flat-rate deductible per device. If you don’t receive your link or need assistance, call 800-656-6119—did you write that number down? (MOVE TO 12a)

 

The card did decline; Sometimes banks block phone transactions just as a precaution, so your card may have been declined for security reasons.

10c. Did you receive a text or email alert to authorize the charge? (?IF NO 10D)
10d. Are funds available on the card? (IF YES 10E)
10e. Can you confirm the card number – And the expiration date – And CVV.
10f. Do you have another card we can use? (IF NO 10G)
10g. We can also accept ACH payment – Please provide your Bank’s Name – And the 9-digit routing number – And the checking account number (IF NO 10H) (IF YES ACH AUTHORIZATION)
10h. Please provide the number on back of your card so we can conference the bank to authorize the charge.

  • Write down this information please – “Protection Plan Center”
  • Write the amount: $xx.xx
  • Once authorized, I’ll complete your order.
    Do you have questions before I conference the bank?

🔹 Step 4: ACH Authorization (If Applicable)           

This confirms your authorization for ACH debit to the Protection Plan Center.
Please provide your driver’s license number and expiration date. (Or state ID)

You confirm this is your account or you’re an authorized signer for:

  • [Bank Name]
  • [Routing #]
  • [Account #]
  • And the effective date is [Today’s date]

You also agree:

  • If a payment is returned or rejected there will be a $35 payment fee
  • And Protection Plan Center is not responsible for NSF fees (Non Sufficient Funds)

Do you confirm and agree? (MUST get a clear “YES”)

Sending ACH Authorization Form (Instructions)

I do need to send you an authorization form to verify your acceptance of these terms.

Please hold while I text/email that form to you. (If customer has text & email it will send to both)

11b. Appliance Coverage– Email Required:

As a new customer, you qualify for $120 in annual savings on our Appliance Protection Plan. Normally it’s $39.99/month, today it’s just $29.99/month—only $1 a day—to protect major appliances like your fridge, washer, dryer, oven, and more that are 3 years old or newer, all under one simple plan. We’ll lock in that plan with the email you provided, okay?

(If No)

Think about every appliance in your home under 3 years old—imagine paying for a separate warranty on each. This plan saves you time, money, and stress by covering them all under one low monthly rate. How many appliances are we protecting today? (IF NO MOVE TO 12a)

(If Yes)

Great! Today’s charge is $31.18, including the 4% convenience fee. The charge will appear as Protection Plan Center and will recur monthly on [Today’s Date]. You’ll receive a registration link within 48 hours to register up to 5 appliances—just complete registration within 3 days to activate full coverage. All repairs or replacements require a $100 flat-rate deductible per appliance. If you don’t receive your link or need assistance, call 800-656-6119—did you write that number down? (MOVE TO 12a)

🔹 Step 9: Final Reminders

12a. Keep in mind your provider will not be able to access this plan. For questions or reimbursements call us directly at 800-656-6119.

12b. Please take down your provider’s number in case the line disconnects while I am transferring you:

  • AT&T: 800-331-0500
  • DIRECTV: 855-679-4357
  • COMCAST: 1-866-316-1619
  • SPECTRUM: 1-888-438-2427
  • WOW: 1-866-496-9669
  • VERIZON: 1-800-922-0204

🔹 Step 10: Final Upsell – Personal Protection Pendant

13a. I also noticed here you or a loved one qualify for our special rate on the Personal Protection Pendant—an essential device for anyone with health concerns. With one touch, it can dispatch emergency help anytime, anywhere—even away from home. It works like Life Alert but at half the cost, just $49.99/month. Let’s get this life-saving protection set up—okay?

(If No)

I am going to transfer you now, have a wonderful day!

(If Yes Move to Confirmation)

Protection Pendant Confirm

Carrier References

1. This plan is through The Solutions Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this plan is through The Solutions Center—not your carrier    (MOVE TO REBUTTAL STRING)

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

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