Pro Plan Winback

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Introduction

FD User:  fd-support@nationalsalespartners.com

PPC User:  PPC-support@nationalsalespartners.com

5Devices User: 5dev-support@nationsalsalespartners.com

Password: d1up2000!

Rebuttals

This will only take a moment. Your cable and/or internet provider may already be billing you for a plan. If so, you can remove that fee and lower your monthly bill. We cover any tv and internet service because our plan is universal. Let’s go ahead and reinstate the coverage at a discount we selected for you. Is your email address still (READ CX’S EMAIL ADDRESS ON FILE).

IF NO EMAIL ADDRESS ON FILE, ASK : Does anyone in the household have an email?

Can you please get pen, paper and the payment method you want to use??

It’s been a while and we are inviting you back to take advantage of this exclusive offer. You will get 50% off the upfront fee and more than 50% off the monthly fee. Don’t forget, without any protection plan in place, you are at risk of out-of-pocket fees, including technician visits which start at $99.00 per visit. Don’t put yourself in a situation to pay for repairs and replacements. Our plan will cover you for 3-years. We accept credit card, debit card or personal checking account. Which payment method works best for you?

No one ever wants to spend money if they don’t have to, but we all know the value of having coverages in a time of need. Your provider will still perform necessary repairs and replacements; we just reimburse you up to $99.00 per service call. This is a win/win situation. Let’s welcome you back with savings that are just for you. I will wait while you get a pen and paper and the credit card you want to use.

1. Hi, am I speaking with INSERT NAME ? This is ( YOUR NAME ) reaching back out to you from the Protection Plan Center, we were disappointed to see you go.

2. Even though you canceled your protection plan and coverages for your tv and internet service, we want to invite you back with a special discount. We are offering 3-years of coverage for your cable /internet services. You only pay $49.99 upfront- which is a 50% discount and we are applying a legacy discount for the monthly maintenance fee. Instead of paying $10.00- $15.00 per month, we are offering the same coverage to you for only $6.99/month. Just as a reminder, our plan covers all wiring in and outside of your home, the system components, the remotes, and service call fees if a tech is dispatched. Let’s get you locked into this legacy discounted rate. Is your address still (READ BACK ADDRESS IN FASTGEM ACCOUNT)?

3. Let’s keep some cash in your pocket and lock in this special low rate. This will be really quick. Can you please get pen, paper and the payment method you want to use?

IF YES:

MOVE TO CONFIRMATION

  • Q- I NEVER HAD A PROTECTION PLAN WITH YOU

    A:  YOU DID, BUT YOU CANCELED, AND THAT’S OK. THAT’S WHY WE’RE INVITING YOU BACK WITH THIS EXLUSIVE DISCOUNT.

     

    Q- I HAVE TO TALK TO (MY HUSBAND, WIFE, WHOEVER). WHAT NUMBER CAN I CALL YOU BACK AT?

    A: I UNDERSTAND, BUT WHILE YOU’RE ON THE LINE WE CAN LOCK IN THIS DISCOUNT. IF THIS EXCLUSIVE SAVINGS IS NOT APPROVED, YOU CAN CALL US BACK FOR A REFUND WITHIN THE NEXT 120 DAYS. LET’S PROCEED, OKAY?

    • Supervisor: My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

    • Post Date: We can go ahead and postdate the plan so you do not miss out on the savings, When will you have the funds available?

    • Card Hesitation:  Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

    • Switching Providers: The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

Next
Confirm

Carrier References

1. This plan is through The Solutions Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this plan is through The Solutions Center—not your carrier    (MOVE TO REBUTTAL STRING)

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

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