Appliance Warranty Confirmation

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All Confirmations Must Be Read Verbatim

Rebuttals

Go ahead and count every appliance in your home 3 years or newer—now imagine having to pay for an individual warranty for each item. The cost—not to mention the hassle—would add up quickly. Taking advantage of this deal will give you the peace of mind of having no worries in the event something breaks down. This discounted offer allows you to cover multiple appliances for $1 per day! How many appliances are we adding coverage for today?

Remember, manufacturer’s warranties are limited in the types of breakdowns they cover, as well as in their duration. In fact, some manufacturer’s warranties are as short as 90 days. Our appliance coverage provides an easy claims process, quick enrollment, and no hidden fees. Taking advantage of this deal will give you the peace of mind of having no worries in the event something breaks down- Let us get you covered for less. Can you spell your first and last name?

Broken appliances can be a hassle. If you have our appliance protection plan, you get access to qualified technicians and repair services, saving you the time and effort of finding reliable professionals on your own. To make things even easier, our plan also offers priority service and guaranteed quick response time. It will only take a couple minutes to set this up and you can count on us in the event something breaks. What credit card would you like to use?

Q&A

My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

We can go ahead and postdate the plan so you do not miss out on the savings, When will you have the funds available?

Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

*Must have email to proceed

*Must have active service for 30 days before any claims can be filed

*Appliances must be 3 years or newer

🔹 Step 1: Start Confirmation

1a. Let me place you on a brief hold to begin. (Hold for 1 second)
1b. The process is simple. Please grab something to write with and take this information down. The service is very easy to get started. I am waving the activation fee so we will just pay the first month of service today.

1c. Do you currently have any damage or need to file a claim for any appliances you will be registering?

  • If YES: Stop. We cannot proceed, as the plan does not cover existing or pre-existing damage.
  • If NO: Move to 2

🔹 Step 2: Collect Customer Info

2. Can you please spell your first and last name?

3a. Please spell your street address – city – state – and zip code.
3b. What’s your date of birth? We need this for account verification for your protection plan in the future.

4a. Can you confirm your phone number?
4b. May I have a second phone number?

5a. Go ahead and spell out your email address for the account. (IF NO EMAIL 5B)

5b. We do need an email address for account activation and important account communications. What is the best email we can use? (IF NO EMAIL 5C)

5c. Does anyone in your household have an email? (We no longer mail out plan info.)

IF NO EMAIL IS PROVIDED, THE PRODUCT CANNOT BE SOLD.

🔹 Step 3: Billing

5d. Card Option:

  • How does your name appear on the card?
  • Is there a middle initial?
  • Please provide your card number – And the expiration date – And CVV.
  • Is the billing address different from your home address? (MOVE TO 6A)

“Capital One is not one of our preferred issuing banks, so a 10% surcharge would apply if you use this card. Do you have another card you could use to avoid this charge?”

ACH Option:

ACH Option:

  • Please provide your Bank’s Name – And the 9-digit routing number – And the checking account number. (READ ACH AUTHORIZATION)
  •  

🔹 Step 4: ACH Authorization (If Applicable)           

This confirms your authorization for ACH debit to the Protection Plan Center.
Please provide your driver’s license number and expiration date. (Or state ID)

You confirm this is your account or you’re an authorized signer for:

  • [Bank Name]
  • [Routing #]
  • [Account #]
  • And the effective date is [Today’s date]

You also agree:

  • If a payment is returned or rejected there will be a $35 payment fee
  • And Protection Plan Center is not responsible for NSF fees (Non Sufficient Funds)

Do you confirm and agree? (MUST get a clear “YES”)

Sending ACH Authorization Form (Instructions)

I do need to send you an authorization form to verify your acceptance of these terms.

Please hold while I text/email that form to you. (If customer has text & email it will send to both)

🔹 Step 5: Plan Details and Charges

6a. We’re setting you up with the Appliance Protection Plan powered by the Protection Plan Center. The charge for your first months bill with all fees will be $31.16 today, okay? (Must get clear “Yes”)

6b. You will be billed $31.16 each month on (Today’s Date) for your service. The charge will appear within the next 24-48 hours.

7. The charges will show as Protection Plan Center.

8a. For questions or claims, please write this number down 800-656-6119.
8b. Do you understand that your appliance provider will not be able to access this plan and that you must contact us directly for any questions or concerns regarding this plan? (MUST get a clear “YES”)

8c. All claims require a flat-rate deductible of $100 per appliance and you must have coverage active for 30 days before submitting a claim. This plan does not cover pre-existing damage.

8d. You will receive a registration link within 48 hours of this call to register your appliances. You will have 3 days from the time you receive the link to complete your registration. Please note that appliances are not covered until they are registered. If you do not receive the link, call us at 800-656-6119 to have it resent.

8e. Do we have permission to text and email you about your account?

🔹 Step 6: ID Theft Protection:

9a. As part of your order today, we’re upgrading you to identity theft protection. This plan monitors your identity 24/7 — including your Social Security number and the dark web — and includes $1 million in identity theft insurance. When you enroll today, it’s just $14.99 to get started, and your coverage is activated immediately. We’ll apply that to the card you provided, okay?

(If No)

9b. Let me tell you why most people upgrade: identity theft isn’t something you can undo easily and it’s the only crime the victim has to fix themselves. Without monitoring, most people don’t know there’s a problem until real damage is done. This plan gives you 24/7 monitoring plus $1 million in protection if something happens — starting today. Let’s go ahead and secure that for you, okay? (IF YES 9C)

(If Yes)

9c. Perfect! Today’s charge is $15.58—that’s $14.99 plus a 4% convenience fee—the charge will show as Protection Plan Center. This charge will recur monthly on [Today’s date]. We’ll email you a registration link to activate full coverage. Just to confirm, you understand this is identity protection for $14.99 a month?

(Must get clear “YES”)

IF SELLING ID THEFT WITH NO EMAIL:

9d. Because we do not have an email address on file, you will need to call in to access your policy number if you ever need to file a claim. The number to call is 800-216-7488. Did you write that down?

9e. Do you understand that without an email address, this coverage is for $1 million in identity theft insurance, and monitoring services can be activated anytime once an email is added, okay?

 (MUST get a clear “YES”)

🔹 Step 7: Process Payment

10a. Please hold while I process the payment. (ONE TIME CHARGE OR ACH TASK)

(If Charge Went Through)

10b. You’re all set! The receipt and plan info will be sent to your email. (MOVE TO UPSELLS)

The card did decline; Sometimes banks block phone transactions just as a precaution, so your card may have been declined for security reasons.

10c. Did you receive a text or email alert to authorize the charge? (?IF NO 10D)
10d. Are funds available on the card? (IF YES 10E)
10e. Can you confirm the card number – And the expiration date – And CVV.
10f. Do you have another card we can use? (IF NO 10G)
10g. We can also accept ACH payment – Please provide your Bank’s Name – And the 9-digit routing number – And the checking account number (IF NO 10H) (IF YES ACH AUTHORIZATION)
10h. Please provide the number on back of your card so we can conference the bank to authorize the charge.

  • Write down this information please – “Protection Plan Center”
  • Write the amount: $xx.xx
  • Once authorized, I’ll complete your order.
    Do you have questions before I conference the bank?

🔹 Step 4: ACH Authorization (If Applicable)           

This confirms your authorization for ACH debit to the Protection Plan Center.
Please provide your driver’s license number and expiration date. (Or state ID)

You confirm this is your account or you’re an authorized signer for:

  • [Bank Name]
  • [Routing #]
  • [Account #]
  • And the effective date is [Today’s date]

You also agree:

  • If a payment is returned or rejected there will be a $35 payment fee
  • And Protection Plan Center is not responsible for NSF fees (Non Sufficient Funds)

Do you confirm and agree? (MUST get a clear “YES”)

Sending ACH Authorization Form (Instructions)

I do need to send you an authorization form to verify your acceptance of these terms.

Please hold while I text/email that form to you. (If customer has text & email it will send to both)

11a. 5Devices – Email Required:
Before I transfer you, you’re eligible for a discounted plan through 5Devices.com—just $21.99/month to cover 5 internet-connected devices 3 years or newer like smartphones, smart TVs, laptops, or smart appliances. That’s only $4.40 per device per month for full protection against damage, repairs, and replacements—saving you hundreds each year. We’ll lock in that plan with the email you provided, okay?

(If No)

Most phone warranties cost around $10/month for just one device. This plan covers five for less than half that per device. It’s perfect for families and gives peace of mind with full coverage. Let’s get this added—it only takes a second, okay? (IF NO Move to 12a)

(If Yes)

Great! Today’s charge is ($22.86 / $31.18 / $41.58) including the 4% convenience fee The charge will appear as Protection Plan Center and will recur monthly on [Today’s Date]. You’ll receive a registration link within 48 hours to register up to (5 / 10 / 20) devices—just complete it within 3 days to activate full coverage. Repairs or replacements have a $100 flat-rate deductible per device. If you don’t receive your link or need assistance, call 800-656-6119—did you write that number down? (Move to 12a)

 

🔹 Step 9: Final Reminders

12a. Keep in mind your provider will not be able to access this plan. For questions or reimbursements call us directly at 800-656-6119.

12b. Please take down your provider’s number in case the line disconnects while I am transferring you:

  • AT&T: 800-331-0500
  • DIRECTV: 855-679-4357
  • COMCAST: 1-866-316-1619
  • SPECTRUM: 1-888-438-2427
  • WOW: 1-866-496-9669
  • VERIZON: 1-800-922-0204
  • T-MOBILE: 800-937-8997

🔹 Step 10: Final Upsell – Personal Protection Pendant

13a. I also noticed here you or a loved one qualify for our special rate on the Personal Protection Pendant—an essential device for anyone with health concerns. With one touch, it can dispatch emergency help anytime, anywhere—even away from home. It works like Life Alert but at half the cost, just $49.99/month. Let’s get this life-saving protection set up—okay?

(If No)

I am going to transfer you now, have a wonderful day!

(If Yes Move to Confirmation)

Protection Pendant Confirm

Carrier References

1. This plan is through The Solutions Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this plan is through The Solutions Center—not your carrier    (MOVE TO REBUTTAL STRING)

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?

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