STARLINK Confirmation

STARLINK Confirmation

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Manager - 8585

Spanish - 1277

New Service - 1721

Service - 8810

All Confirmations Must Be Read Verbatim

Username: bioncacampbell3131@gmail.com

Password: Password26!! 

ATTUID: BC424V

At&t Dealer Code: H73RH

Dealer Name: HTZ LLC

All users allowed to sell at&t have been issued their own At&t UID – Please see manager if needed

Dealer Type: LSP
Directv Dealer Code: PY8R6 OR XT5FR
Directv Supervisor: Kurt Whiton
Directv Supervisors ID: KW386V
Dealer Name: All Tech/ HTZ

Rebuttals

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions that are only offered at this call center. We have packages that start at just $30 per month for high speed Internet. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price we can get service installed very fast! Let’s go ahead and see what else we can add on. Can you confirm your address please?

On top of everything I just mentioned we will also add on an exclusive service that will top Internet security like virus removal and software installation. We even have tune ups that can make your computer run faster – all from the comfort of your own home – without waiting for a tech! If we can set up service today I discount the start up fee. What email do you want to use?

BE SURE TO RECORD & ENTER ALL CX INFORMATION ACCURATELY. FAILURE TO CONFIRM ENTIRE SCRIPT WILL RESULT IN CANCELLED SALE**IF CX CANCELS DURING CONFIRMATION YOU ARE REQUIRED TO IMMEDIATELY NOTIFY MANAGER BY CALLING EXTENSION 8585**

SCHEDULE CX SELF INSTALL OPTION WHEN AVAILABLE

YOU MUST COPY ORDER CONFIRMATION# IN NOTES TO RECEIVE CREDIT FOR SALE 

STARLINK – LINK

1- Please allow me to put you on a brief hold to begin. ***PUT ON HOLD FOR 1 SECOND AND PICK RIGHT BACK UP***

2- Do you understand you are placing an order for Starlink internet service?

2a. There will be a $____ shipping and handling fee to get your order started, what credit card do you want to use to set this up?

2a- Lets confirm your order to make sure everything is accurate. Please be sure to write down our customer service number which is 800-928-5237. Again thats 800-928-5237.

3- Can I have the spelling of your first and last name?

4- Can you spell out the street address where we will be shipping this order?

5- Is there a lot or apartment number?

6- What is your phone number?

7- We also need an alternate phone number on file if you have one.

8- I need your email address. Can you spell that out slowly for me?  

(EMAIL REQUIRED )

  (repeat spelling back to customer). 

9- Your monthly bill will be $55.00 plus tax for 100 mbps (megabytes per second). There is no contract or cancellation fee.

10- The credit card you provide will be placed on your account for auto bill pay. Your first bill will be drafted 7 to 10 days from the date of installation.  (**AUTO BILL PAY IS A REQUIREMENT **)

 

13- Don’t cancel your current service until the new service is installed, so you will not be without service. If you need any assistance when you receive your kit, you can always call us at 800-928-5237, OK?

15a. As part of your order today, we are including a 3 year Protection Plan. This plan will cover everything from your receivers to remotes plus reimburse you for service calls up to $99 per occurrence and covers all wiring in and outside your home for a one time fee of $99.99. Can we go ahead and add that to your plan?

(If No)

15b. Keep in mind this plan covers all the wiring inside and outside your home, the system components and service calls if a tech is dispatched. You also will have your own IT professional on hand 24/7 to assist you with any internet connected device, including software installation and device set up. Let’s go ahead and get you protected, ok?

(If Yes)

15c.    Perfect! Today’s charge is $104.11—that’s $99.99 plus a 4% credit card convenience fee—the charge will show as Protection Plan Center. Starting 30 days from today, there will be a $14.99 monthly maintenance fee; This covers 24/7 tech support, reimbursements for service call fees, and protects against cyber security threats, okay? (Must get clear “YES”)

16a–  Before I let you go, we can include identity theft protection. This safeguards you in the event your personal information is exposed in a data breach, and also protects against credit card fraud, identity theft, and even medical fraud. When you enroll today, it’s just $14.99 to get started, and your coverage is activated immediately. We’ll include that with your plan, okay?

 (If No)

16b- I understand it’s a lot of information – But this may be the most important part. This protection scans proactively for threats, includes full identity restoration with certified experts if anything happens, and even covers out-of-pocket costs through our insurance. It’s true peace of mind. Let’s go ahead and add this to your plan, okay? (IF YES 16C)

16c-  Perfect! Today’s charge is $15.58—that’s $14.99 plus a 4% credit card convenience fee—the charge will show as Protection Plan Center. This charge will recur monthly on [Today’s date]. We’ll email you a registration link to activate full coverage. Just to confirm, you understand this is identity protection for $14.99 a month? (Must get clear “YES”)

18a. 5Devices – Email Required:
Before I transfer you, you’re eligible for a discounted plan through 5Devices.com—just $21.99/month to cover 5 internet-connected devices 3 years or newer like smartphones, smart TVs, laptops, or smart appliances. That’s only $4.40 per device per month for full protection against damage, repairs, and replacements—saving you hundreds each year. We’ll lock in that plan with the email you provided, okay?

(If No)

Most phone warranties cost around $10/month for just one device. This plan covers five for less than half that per device. It’s perfect for families and gives peace of mind with full coverage. Let’s get this added—it only takes a second, okay? (IF NO Move to 13a)

(If Yes)

Great! Today’s charge is ($22.86 / $31.18 / $41.58) including the 4% credit card convenience fee. The charge will appear as Protection Plan Center and will recur monthly on [Today’s Date]. You’ll receive a registration link within 48 hours to register up to (5/10/20) devices—just complete it within 3 days to activate full coverage. Repairs or replacements have a $100 flat-rate deductible per device. If you don’t receive your link or need assistance, call 800-656-6119—did you write that number down? (Move to 13a)

DO NOT CHARGE 5DEVICES – CALL 8585

18b. Appliance Coverage– Email Required:
As a new customer, you qualify for $120 in annual savings on our Appliance Protection Plan. Normally it’s $39.99/month, today it’s just $29.99/month—only $1 a day—to protect major appliances like your fridge, washer, dryer, oven, and more that are 3 years old or newer, all under one simple plan. We’ll lock in that discount with the card you provided, okay?

(If No)

Think about every appliance in your home under 3 years old—imagine paying for a separate warranty on each. This plan saves you time, money, and stress by covering them all under one low monthly rate. How many appliances are we protecting today? (IF NO Move to 19a)

(If Yes)

Great! Today’s charge is $31.18, including the 4% credit card convenience fee. The charge will appear as Protection Plan Center and will recur monthly on [Today’s Date]. You’ll receive a registration link within 48 hours to register up to 5 appliances—just complete registration within 3 days to activate full coverage. All repairs or replacements require a $100 flat-rate deductible per appliance. If you don’t receive your link or need assistance, call 800-656-6119—did you write that number down? (Move to 19a)

19a. Thank you for your time, have a wonderful day!

Carrier References

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings (MOVE TO REBUTTAL STRING)

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. I can also give you the newest equipment! So I can see what other offers are in your area what is your street address?

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo that will give you the best offer in your area plus give you all new equipment (MOVE TO REBUTTAL STRING)

We’re actually an authorized retailer for several top brands such as AT&T. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. We have access to search the best deals for your area and all I need to start is your address. Can I have that please?

Q&A

My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

We can go ahead a postdate the plan so you do not miss out on the savings, When will you have the funds available?

Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

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