PPP - Activation

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Introduction

FD User:  fd-support@nationalsalespartners.com

PPC User:  PPC-support@nationalsalespartners.com

5Devices User: 5dev-support@nationsalsalespartners.com

Password: d1up2000!

Rebuttals

Did you know that 1 out of 4 seniors fall each year? If you or someone you know is ever at risk of an emergency, this may save their life. Also, a medical alert pendant is one of the main factors that prevents a senior from moving into a retirement home. No one wants to see you or a loved one living in one of those places. Medical alert allows you to be in the comfort of your own home. Let’s get you signed up so we can avoid a scenario like this, ok?

Keep in mind medical alert pendants are pushed almost every 10 minutes in the country. That’s how often and how fast an emergency can happen. A slip in the shower, falling while leaving the house, trouble catching your breath, can’t reach a phone or speak, and sudden chest pains or a stroke are just some of the reasons a medical alert button was pressed and saved a life. Don’t wait until an emergency happens because it could be too late. Let’s get you or someone you love protected. Shall we get this process started?

I understand that money can be an issue, we have many customers at Personal Protection Pendant living on fixed income. We also cover the cost of equipment, saving you over $100. On top of that we will throw in free shipping! All you take care of is the monitoring service which comes out to $1.67 per day. For this small price, it ensures your safety, and we both know, the value of your life is far greater than this tradeoff.

  1. Hello, thank you for calling the personal protection pendant center! My name is _____, who am I speaking with today?
  2. Are you calling to activate your protection pendant?
  3. Awesome! To get started I am going to need some basic information from you. Can you please give me the best number to reach you in case our call is disconnected?
  4. Thank you, Am I speaking to CX NAME?
  5. Great, so I am going to need 2 emergency contacts for you account in case there is an emergency, these folks will be notified. Can you give me their names, numbers, and relations to you?
  6. Thank you so much for that. So to get started, I want you to open up the box and grab your device, do you have it?
  7. Great. I want you to press and hold that red sos button for 5 seconds, don’t worry, its not going to contact emergency services, its just going to power on the device.
  8. Is it on? If not, press and hold it for a bit longer. So now that its on, I want to talk you through the features a bit, ok?
  9. Slow me down at any point if you have any questions.
  10. So, if you ever want to power off the device, you can press that reset button on the side of the deice, just keep in mind that if you do press that reset button you will have to hold the red sos button for 5 seconds to power it back on. Now, we recommend always keeping your device active and on at all times, even when you take a shower. We recommend placing the charger by your bed and charging your device before you go to sleep every night. Now, the most important feature – the SOS button, in case of an emergency, Press the SOS button for 3 seconds and it will trigger an emergency call which will connect you to an operator. From there, the operator will send you whatever help you may need. If you accidentally press the sos buton, you can hit it again to stop the call.
  11. Finally, the green voice key button.. Any time you connect to an operator, you can pres that button to talk to them. You can also press it twice to hear the time.
  12. Any questions for me?
  13. Any time you need customer service support, you can give us a call at 877-633-7070. Did you write that number down?

 

 

14. Before I let you go, today we are offering a free upgrade to Total Tech Premium which gives you 24/7 tech support on your computers, smart phones, and tablets. Our US based call centers give you unlimited help with virus removal, email support, software installation, new device setup, and so much more. If you sign up today, we will waive your activation fee and you only pay your first month’s bill of $14.99 and your coverage is activated immediately. We can go ahead and add this to the card you have on file today okay?

(If Yes)

14a. Great! $14.99 will be charged today to start your billing cycle. After that the $14.99 will be charged on the “current date” of each month. The charges will show on your statement as 24/7 Tech Support. We will email you a registration link. Please follow that link to register your plan to be fully protected. If you have any questions about this plan or about the credit card charge, call us at 800-939-7115. Did you write that number down?

(If No)

14b. Thank you so much for your business, I hope you have a great day!

  • Supervisor: My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

  • Post Date: We can go ahead and postdate the plan so you do not miss out on the savings, When will you have the funds available?

  • Card Hesitation:  Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

  • Switching Providers: The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

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Carrier References

You’ve reached the protection plan center specializing in life saving medical alert pendants. Let’s get this set up so your most valued possession, (your life) is covered. can you spell out your street address?

You’ve reached the protection plan center, specializing in medical alert pendants. I can’t transfer the call. What we are discussing today is more important than that. let’s get your life protected today, what is your email address?

You simply misdialed the number don’t worry it happens all the time. I can get you a free Medical Alert Pendant. It only takes a few minutes. All I need is your address. What is it?

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