Medical Alert Follow Up

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Introduction

FD User:  fd-support@nationalsalespartners.com

PPC User:  PPC-support@nationalsalespartners.com

5Devices User: 5dev-support@nationsalsalespartners.com

Password: d1up2000!

Rebuttals

Did you know that 1 out of 4 seniors fall each year? If you or someone you know is ever at risk of an emergency, this may save their life. Also, a medical alert pendant is one of the main factors that prevents a senior from moving into a retirement home. No one wants to see you or a loved one living in one of those places. Medical alert allows you to be in the comfort of your own home. Let’s get you signed up so we can avoid a scenario like this, ok?

Keep in mind medical alert pendants are pushed almost every 10 minutes in the country. That’s how often and how fast an emergency can happen. A slip in the shower, falling while leaving the house, trouble catching your breath, can’t reach a phone or speak, and sudden chest pains or a stroke are just some of the reasons a medical alert button was pressed and saved a life. Don’t wait until an emergency happens because it could be too late. Let’s get you or someone you love protected. Shall we get this process started?

I understand that money can be an issue, we have many customers at Personal Protection Pendant living on fixed income. We also cover the cost of equipment, saving you over $100. On top of that we will throw in free shipping! All you take care of is the monitoring service which comes out to $1.67 per day. For this small price, it ensures your safety, and we both know, the value of your life is far greater than this tradeoff.

1. Hello, this is ______ with The Solutions Center on a record line calling to speak with ______. Is ______ available?

2. This call is in regards to your order you placed for our Personal Protection Pendant.

3. I wanted to make sure you received your device. Have you received it yet?

4. The device is very easy to use and comes preprogramed so it is ready to go if you need it.

5. There are instructions inside the box along with the necklace so you can attach it around your neck.

6. Please grab the device and let me know when you have it so we can test to make sure it works.

7. Hold down the SOS button for 5 seconds to send a help signal. Wait for help to contact cx and make sure it works​

8. Do you have any questions?

9. I see you did not add the protection plan for your device for $3 a month. This offer expires after 30 days. If any damage was to occur, each replacement is $100. I can still add this for just $3 a month. Can I go ahead and add this on?

IF YES, MODIFY WORK ORDER TO INCLUDE PROTECTION PLAN

10. Alright, now if you do need to contact us, please call us at 877-633-7070. That’s 877-633-7070. Did you have that number written down?

11. Great! Before I let you go, I did notice we don’t have you protected through our identity theft coverage. This protects against medical identity theft, gives you lost wallet assistance, and even prevents hackers from stealing your personal information. Since you are a valued customer, I can waive the activation fee today and you only pay your first month’s bill of $9.99. Can we go ahead and add this plan?

IF YES – OK. The $9.99 will be charged today to start your billing cycle so your bill will automatically be deducted on the “current date” of each month to the credit card you have provided. The charge on your credit card will say “24/7 tech support.” We will email a registration link to your email address. Please follow that link to register your plan to be fully protected. If you have any questions about this plan call us at 800-540-3350.  Did you get that number?

IF NO – Alright, no problem. Enjoy the rest of your day! 

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Carrier References

You’ve reached the protection plan center specializing in life saving medical alert pendants. Let’s get this set up so your most valued possession, (your life) is covered. can you spell out your street address?

You’ve reached the protection plan center, specializing in medical alert pendants. I can’t transfer the call. What we are discussing today is more important than that. let’s get your life protected today, what is your email address?

You simply misdialed the number don’t worry it happens all the time. I can get you a free Medical Alert Pendant. It only takes a few minutes. All I need is your address. What is it?

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