New Internet
Manager - 8585
Spanish - 1277
New Service - 1721
Service - 8810
Introduction
Logins
Username: bioncacampbell3131@gmail.com
Password: Password26!!
ATTUID: BC424V
AT&T Dealer Info
At&t Dealer Code: H73RH
Dealer Name: HTZ LLC
All users allowed to sell at&t have been issued their own At&t UID – Please see manager if needed
DirecTV Dealer Info
Dealer Type: LSP
Directv Dealer Code: PY8R6 OR XT5FR
Directv Supervisor: Kurt Whiton
Directv Supervisors ID: KW386V
Dealer Name: All Tech/ HTZ
Rebuttals
A
I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions that are only offered at this call center. We have packages that start at just $30 per month for high speed Internet. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?
B
Now on top of the lower monthly price we can get service installed very fast! Let’s go ahead and see what else we can add on. Can you confirm your address please?
C
On top of everything I just mentioned we will also add on an exclusive service that will top Internet security like virus removal and software installation. We even have tune ups that can make your computer run faster – all from the comfort of your own home – without waiting for a tech! If we can set up service today I discount the start up fee. What email do you want to use?
ATT CALLS ONLY
IF CALL IS AN ATT CALL, ATT INTERNET MUST BE SOLD
1- Thank you for calling the solutions Center. Are you calling to place a new order?
2- We’re an authorized retailer for ATT. Can I have your address to search the best deals in your area?
3- (IF ATT IS NOT AVAILABLE, ADVISE CALLER OF NO AVAILABILITY AND TELL THEM YOU WILL SEE WHAT OTHER INTERNET SERVICE OPTION/S YOU HAVE FOR THAT ADDRESS)
3a. I want to confirm I have this correct. Can you verify your full name with spelling as it shows on your driver’s license?
3b. Let me make sure I have your name right. I have REPEAT BACK TO CUSTOMER.
3c. And can you confirm your phone number with area code?
3d. We do need to add a 2nd phone number to your account. Can I have that please?
3e. And what’s your date of birth?
3f. And your street address, city, state, and zip? Is there a unit or apartment #?
3g. And please let me make sure I entered that right. I have REPEAT BACK TO CUSTOMER.
3h. And I do need to add a valid email address to your account to make sure you get all of your discounts. Can you spell that out for me please?
3i. I will need to run a quick credit check for AT&T / EARTHLINK
STARLINK DOES NOT REQUIRE A CREDIT CHECK
Can I have your social security number please?
Carrier References
Standard
You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings (MOVE TO REBUTTAL STRING)
Transfer / Wants Number
You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. I can also give you the newest equipment! So I can see what other offers are in your area what is your street address?
How Did I Reach You
You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo that will give you the best offer in your area plus give you all new equipment (MOVE TO REBUTTAL STRING)
Who have I reached?
We’re actually an authorized retailer for several top brands such as AT&T. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. We have access to search the best deals for your area and all I need to start is your address. Can I have that please?
Warm Up
Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.